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1. Introduction

At Cyrenix, your privacy and trust are our highest priorities. As a veteran-founded cybersecurity service provider, we are committed to protecting your personal information with the same honor, courage, and commitment that define our mission.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cyrenix.net and when you engage with our managed IT and cybersecurity services.

By using our Site or Services, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We collect only the information necessary to provide secure and effective cybersecurity and managed services. This may include:

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A. Information You Provide to Us

• Contact Information: Name, email address, phone number, business name, and job title.

• Account Information: Login credentials, user preferences, and service subscription details.

• Payment Information: When applicable, billing address and payment method (processed securely via third-party payment processors).

• Support Requests: Details you provide during support or consultation sessions.

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B. Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

• IP address, browser type, and device identifiers.

• Log data (including access times, pages viewed, and referring URLs).

• Security-related telemetry data from devices under our management (e.g., endpoint activity logs, system alerts, and audit trails).

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C. Information from Third Parties

We may receive information from:

• Security vendors or partners (e.g., antivirus or EDR platforms).

• Referral partners or integration services that connect to Cyrenix platforms.

• Publicly available business data sources.

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3. How We Use Your Information

We use your information solely for legitimate business purposes, including:

• Providing, maintaining, and improving our cybersecurity and managed services.

• Detecting, preventing, and responding to cyber threats or technical issues.

• Managing billing, contracts, and customer support.

• Sending administrative communications (e.g., updates, alerts, and service notices).

• Marketing our services (with your consent, where applicable).

• Complying with applicable laws, regulations, and security obligations.

We do not sell your personal information to any third party. Ever.

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4. How We Protect Your Information

At Cyrenix, security is at the core of everything we do. We implement multiple layers of protection, including:

• End-to-end data encryption (in transit and at rest).

• Access control and least-privilege policies.

• Continuous monitoring and incident detection.

• Secure data centers and cloud infrastructure.

• Regular penetration testing and vulnerability assessments.

We also maintain policies aligned with NIST, ISO 27001, and other recognized cybersecurity frameworks.

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5. Sharing and Disclosure of Information

We may share your information only in the following situations:

• Service Providers: With trusted vendors who assist in delivering our services (e.g., cloud hosting, monitoring tools, payment processors).

• Legal Compliance: When required by law, regulation, or valid legal process.

• Business Transfers: If Cyrenix undergoes a merger, acquisition, or asset sale, your data may be transferred under the same protection commitments.

All third parties are contractually required to safeguard your information and use it only for authorized purposes.

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6. Data Retention

We retain personal data only as long as necessary to:

• Deliver and support our services;

• Comply with legal and regulatory obligations; or

• Resolve disputes and enforce agreements.

When data is no longer required, it is securely deleted or anonymized.

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7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.

• Withdraw consent to marketing communications.

• Request a copy of your data.

• Limit or object to certain processing activities.

To exercise these rights, please contact us at support@cyrenix.net.

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8. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to:

• Improve user experience and performance;

• Measure engagement and site effectiveness;

• Secure user sessions.

You can control cookie settings in your browser or opt out of analytics cookies at any time.

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9. Data Transfers

If you are located outside the United States, please note that your information may be transferred and processed in the U.S. where data protection laws may differ. Cyrenix ensures adequate protection through secure data-handling agreements and compliance measures.

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10. Children’s Privacy

Our services are intended for businesses and professionals. We do not knowingly collect information from children under 18 years old. If we become aware of such data, it will be promptly deleted.

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11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new “Last Updated” date.

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12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

Cyrenix, LLC
Email: support@cyrenix.net
Phone: 978-895-1580
Website: www.cyrenix.net

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⚓ Our Commitment

At Cyrenix, cybersecurity is our mission — and protecting your privacy is part of that mission.
We safeguard your business with the same honor, courage, and commitment that define our values.